RETURN POLICY
If for any reason you are not satisfied with a product, please contact us before sending the item back. We will need to send you proper instructions on how and where to return the item(s).

We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.

If you are not satisfied with your item, you may return it to us within a period of 15 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories. Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RMA number.

There is also a 20% restocking fee on non-damaged items that are returned.

ALL RETURNS WILL REQUIRE A RMA NUMBER.
RMA numbers can be requested through our email system. Simply click on the CONTACT US link to create an email and please make sure to include your order number and a clear description of why you need to return the item.

SHIPPING COSTS

Orders that are shipped to addresses within the lower 48 states are based on the following Shipping Rates. AK, PR, GU and HI residents please email us for a shipping quote at shipping@twnovelties.com.

$1.00 - $10.00 = $5.95
$10.01 - $15.00 = $7.95
$15.01 - $25.00 = $9.95
$25.01 - $40.00 = $11.95
$40.01 - $60.00 = $14.95
$60.01 - $80.00 = $17.95
$80.01 - $110.00 = $21.95
$110.01 - $150.00 = $26.95
$150.01 - $200.00 = $29.95
$200.01 - $250.00 = $34.95
$250.01 - $325.00 = $39.95
$325.01 - $375.00 = $49.95
$375.01 - $450.00 = $59.95
$450.01 - $525.00 = $79.95
$525.01 - $600.00 = $94.95
$600.01 - $700.00 = $114.95
$700.01 – 800.00 = $149.95
$800.01 - $1000.00 = $189.95
$1000.01 - $1300.00 = $229.95
$1300.01 - $2000.00 = $289.95
$2000.01 - $3000.00 = $339.95

INTERNATIONAL SHIPMENTS

International shipping costs will vary. The cost will depend on your location and the weight of the package ordered. Please email us at shipping@twnovelties.com with the items you would want and your location and we will send you a shipping quote. Orders that are shipped outside the supplier country might incur custom and sales taxes. It is the buyer's responsibility to pay for these additional fees at the time of delivery. We are not responsible for shipping times due to custom hold-ups. Most packages arrive in 3 weeks. We fill out all custom forms correctly.